All sales are final. We do not issue refunds. If your item is lost or was damaged during shipment, please contact your carrier. If your item is defective, please contact us online, by phone, or at Hobo Jim Music Co. ASCAP, 3251 N Bear St, Wasilla, AK 99654 to request a replacement. Please be ready to provide a brief explanation of the problem you're having and/or photos of the defective item(s). Replacement, if any, will be issued at our sole discretion.